Privacy Policy


This policy describes how PZ Cussons Australia Pty Limited and its group companies in Australia and New Zealand process personal information we obtain from you, including from our websites and

We respect the privacy of every individual who visits our sites or otherwise interacts with us. We take your right to privacy seriously and want you to feel comfortable when using this site. If we ask you to provide personal information when dealing with us or using our sites, you can be assured that it will only be used in accordance with this privacy policy.

Please note that we may update and amend this privacy policy from time to time and any changes will be posted on our sites. We will notify you of any significant changes to how we use your personal information.


We may ask you to provide the following types of personal information when you sign up for a newsletter or competition, create an account or use our site:

  • your name;
  • contact information;
  • information regarding your personal or professional interests relevant to our products;
  • demographics such as your date of birth, address, and gender
  • photographic images, (only where needed for a competition or social media promotion);
  • experiences with our products;
  • bank account, credit card or PayPal® details.

Our primary goal in collecting information from you is to provide a smooth, efficient and customized experience for you while using our site and in order to provide you with further information about our products, services and competitions.

We may collect your personal information:

  • when you register to use our site or set up an account with us;
  • when you enter a competition or promotion;
  • when you participate in a survey or piece of market research;
  • when you contact us to ask a question, make a suggestion, report a problem or for any other reason;
  • when you use interactive services on our sites (such as bulletin boards, forums and features that allow you to post reviews or other materials) or social media sites;
  • when you place an order
  • in credit account application forms and supply or purchase agreements

When you visit our sites, if you give us permission to use cookies (more information on this is below) we will also collect:

  • details of your visits such as how long you have visited the site, pages you have viewed and resources accessed, how long you have visited particular areas of the site , how you have used any interactive features; including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; and/or
  • information about your device or computer, including, where available, your location, your IP address, operating system and browser type. If you are aged under 18, please get your parent or guardian’s permission before you provide any personal information to us. Users under 18 without this consent will not be allowed to provide us with personal information.

The personal information we request is optional, but if you choose not to provide necessary personal information to us, we may not be able to fulfill your request or provide you with the product or service you require.  Sometimes, however, there are situations where we are required by law to collect certain personal information from you and, if this is the case, we will inform you of the law that imposes this requirement.

Where practical, you may interact with us anonymously.  For example providing feedback to us that does not require a response from us.  However, in many cases it will not be possible to interact with us anonymously because we need your personal information to be able to provide the products, services or information you are requesting.  For example, if you wish to subscribe to an email newsletter then we need an email address for you.

Where appropriate and practical, at the point of collection of your information we may provide you either an “opt in” or “opt-out” mechanism. An “opt-in” mechanism will provide you the opportunity to positively indicate that you would like or do not object to our sending you such further communications. An “opt-out” mechanism will provide you the opportunity to indicate that you do not want us to send you such further communications, and if you “opt-out” we will not send you any.  At any time you may opt out of such future contact by contacting us.

We will collect personal information directly from you whenever it is reasonable practicable to do so.  We may, at times, also collect personal information from other parties such as third party social media services such as Facebook ® or Twitter® where they are integrated with our services or websites, credit reporting and collection agencies, unrelated third parties as well as from your agents or representatives (such as your legal or financial adviser) and from publicly available sources of information.

What do we do with your personal information?

Any personal information we collect about you will only be used for the purposes for which it is collected, or for related purposes (such as to improve our products and websites).  We will not disclose it without your consent, except as described in this privacy policy.  We may use your personal information to:

  • Provide products and services – we use information to provide you with products and services you have requested, and to communicate with you about them. This information may include your product selection, your name, delivery address, payment information, your contact details and any further information needed to fulfil your order (including special delivery instructions). Without some of this information we will be unable to provide you with products and services.
  • Site Registration and Activity: we use information you give us to register you as a user of our site and administer your site accounts. If you have activated cookies – we use this information to remember you on our site and provide you with a better experience on our site, such as pre-populating fields with your preferences (this might include your location). We also use information about how you use your account and our site to improve our site and better understand user behaviour on our site. We may also report statistical information about browsing activity to our advertisers (this information does not identify you as an individual)
  • Communicate promotions, competitions, surveys and market research– we use contact details you have given us, along with any other information we have about previous products and services you have bought or used, to provide you with information about our products, promotions, offers and events that we think will be of interest to you. We will also communicate with you to request your input into surveys about how you use our products, and for market research purposes. This includes messages delivered through email, SMS, instant messaging and social media. To unsubscribe from marketing click here
  • Respond and process enquiries, suggestions and complaints- if you make an enquiry, suggestion or complaint, including through the ‘Contact Us’ page of this site, or return a product, we will use that information to provide you with an appropriate solution and to improve our products, services and communications. Please note information submitted through this site will be sent to members of our team who need access to that information in order to respond to you. Sometimes we need to use the information to comply with our contractual and regulatory requirements.
  • Legal and regulatory purposes – we may use personal data that we have gathered from you or third parties (such as law enforcement or credit reference agencies) to comply with our legal obligations or for other legal reasons – for example to report fraudulent activity.


We want to ensure that information you receive from us is relevant to you. We may use the information you provide to us to send promotional emails which we think you may be interested in (unless you have asked us not to).

We will use the following types of information in order to tailor our marketing to you.

Marketing emails

When you sign up to receive our marketing emails, we may ask you to provide certain personal information such as your name, age, postal address, telephone number, email address and date of birth. By providing us with this information, we can send you information which we think is relevant to you such as special offers, prize promotions or competitions, and birthday offers.

Social media

If you interact with us on our social media pages for example by following us or entering into a promotion/competition, we may use the information you have publicly available on your social media page to contact you through your social media page in respect of promotions/competitions and/or recommend products which we think are relevant to you.

We will only send you marketing communications where there is a legal basis for us to do so. You have the right to withdraw your consent for us to use your personal information at any time. To unsubscribe from marketing communications either click here or click on the ‘unsubscribe’ link in any marketing email which you receive from us.

What is our legal basis for using your personal information?

We only use your personal information where that is permitted by laws that protect your privacy rights.

We will only use your personal information where:

  • we have your consent (if consent is needed);
  • we need to use the information for legal purposes;
  • we need to use the information to perform a contract with you;
  • it is fair and legal to use the personal information either in our interests or someone else’s interests, where there is no disadvantage to you (what is known as a ‘legitimate interest’) – this can include where it is in our interests to market additional products or services to you.

How long do we keep your personal information for?

We will never retain your personal data for longer than is necessary. We will only retain your personal information for as long as we need to fulfil the purposes we collected it for as set out above, including for the purposes of satisfying any legal, or reporting requirements.

Sharing your personal information

We may share your personal information with the following categories of third parties:

  • our service providers where necessary to make the products and services available to you such as suppliers of IT services
  • service providers to process and analyse data we collect on our websites, including your personal information, primarily to help us improve our products and services and our websites;
  • to promote our products and services to you, such as marketing agencies and social media platforms who may send targeted and automated messages to you
  • third parties necessary to process your transactions or service your account (including print service providers, call centres and mail houses, our accountants, auditors and lawyers and credit reporting and collection agencies;
  • where we or our group or substantially all of its assets are acquired by a third party, personal information held by us will be one of the transferred assets and your personal information will be transferred to the new owner, to be used for the purposes set out in this privacy policy;
  • where necessary to protect the rights, property, or safety of our group of companies, our customers, or others we may share personal information with law enforcement agencies.
  • We may also be required or authorised by law to disclose your personal information in certain circumstances. For example, we may disclose your personal information to a court in response to a subpoena or to the relevant Taxation Agency. We may also disclose information to other persons where you have provided your consent to do so and to credit reporting agencies.

Your rights

You have the right to ask us for access to your information, and to change, delete or move your personal information. To exercise these rights please contact our privacy officer whose details are at the end of this policy. Further information on your rights is set out below.

The right to access information we hold about you

At any point you can contact us to request access to a copy of the information we hold about you as well as why we have that information, who has access to the information and where we got the information. You can make a request for access by contacting us as noted below.

In most cases, you can gain access to personal information that we hold about you, subject to certain exceptions allowed by law. We will handle any request in accordance with the relevant privacy legislation. We may require you to complete a request form and we also reserve the right to charge a reasonable fee for gaining access. We will deal with requests as quickly as possible, but requests for a large amount of information, or information which is not currently in use, may require further time to process.

The right to correct and update the information we hold about you

If the personal information we hold about you is out of date, incomplete or incorrect, you can inform us and ask us to update it.  If we disagree with you about the accuracy, completeness or currency of personal information held by us, or if you ask us, we will take reasonable steps to associate with that information a statement to the effect that you claim this to be the case.

The right to have your information erased

You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

The right to object to processing of your personal information

You have the right to request that we stop processing your personal information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If personal data is no longer processed, we may continue to hold your personal information to comply with your other rights.

The right to withdraw consent

If you have given us your consent to use your personal information to send you marketing emails, you can withdraw your consent at any time by clicking the ‘unsubscribe’ link in any marketing email which you receive.

The right to data portability

You have the right to request that we transfer your personal information to another controller. Once we have received your request, we will comply where it is feasible to do so.

When transmitting Personal Information from a computer to us, you should keep in mind that the transmission of information by email or over the Internet is not completely secure or error-free and you should take special care in deciding what information to send to us via email.

You may be able to access external websites, operated by companies unrelated to us, by clicking on links we have provided. Those other websites are not subject to our privacy standards and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.

Information Security

To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place. To accomplish this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures.

To make sure all employees, contractors and sub­contractors understand these responsibilities they are provided with the necessary training and resources they need.

In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies.

To make sure that these measures are suitable, vulnerability tests are run regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled. Additionally, all areas of the organisation are constantly monitored and measured to identify problems and issues before they arise.

Transfers of your information out of Australia

The personal information that we collect from you may be transferred to, and stored at, a destination outside of Australia. This will primarily be in the United Kingdom (as at the date of this policy, part of the European Economic Area (EEA)).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We shall ensure that any such transfers are lawful by putting in place appropriate contractual undertakings, and that your personal information is kept secure in accordance with data protection legislation. All personal information will, however, continue to be subject to the terms of this privacy policy For more information on how we do this please contact us as noted below.

For the purpose of EEA data protection law, the data controller is PZ Cussons (UK) Limited   (company number 00748096) of registered office: Manchester Business Park, 3500 Aviator Way, Manchester, M22 5TG.


What are cookies?

Cookies are small text files which are stored on your browser or your computer’s hard drive when you visit our website. The file is added to your browser or hard drive and the cookie allows the server to recognise you when you order a product or when you revisit.

Please note that cookies can’t harm your computer. Cookies cannot be used by themselves to identify you.

We don’t store personally identifiable information such as email address in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

Our Use of Cookies

To make full use of the online shopping and other personalised features on our website, you will need to accept cookies: accepting these cookies is the only way we can provide you with a fully functional tailored service.

The cookies we may use are detailed below:

Cookie name Cookie purpose and benefit Lifespan
User Session This cookie maintains a unique identifier for each user throughout a visit. This allows us to retain information such as the contents of shopping baskets. Browser visit (or 20 minutes of inactivity)
User Authorisation This cookie is created when a user logs in to the website and ensures the user remains logged in across the website. Browser visit (or 20 minutes of inactivity)
Google Analytics Analytics are used by almost every website to track visitors to a website in order to understand how the website is being used and to identify points that require improved user experience. We use a third party tool created by Google to do this. 24 months
Click Tale This cookie is used to identify where usability can be improved. 12 months

You may notice some cookies on our website that aren’t related to our brand. If you go on to a web page that takes you to a third party’s site you may be sent cookies from these websites. Examples of third-party cookies we use are in relation to Facebook, Twitter and EMV Postclick, the latter being used to track sales from our emails. We do not control the dissemination of these cookies and you should check the relevant third party websites for more information about the use of these third party cookies.

Managing Cookies

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you enter our site. You can block cookies by following the instructions on your browser (usually located within the ‘Help’, ‘Tools’ or ‘Edit’ facility).

You can manage your cookies via the settings of your browser

Browser Mac Windows
Chrome (Google) Select settings by clicking on the ‘3 dots’ icon in the top right corner and then selecting settings

Select ‘show advanced settings’

Click on the content settings button in the privacy section

You can manage your cookies here
Select settings by clicking on the ‘3 dots’ icon in the top right corner and then selecting settings

Select ‘show advanced settings’

Click on the content settings button in the privacy section

You can manage your cookies here
Safari (Apple) Select preferences from the safari menu
Select the security icon

Select cookie settings

You can manage your cookies here
Select preferences from the safari menu

Select the security icon

Select cookie settings

You can manage your cookies here
Internet Explorer (Windows) Go to Preferences form explorer menu

Select receiving files options

Select cookies

You can manage your cookies here
Select tools

Then select internet options

Click on the privacy tab

You can manage your cookies here

 Contact us

You can contact our Privacy Officer if you wish to obtain more information about the way we manage personal information about you which we hold, or if you are concerned that we may have breached your privacy and wish to make a complaint.


Our Privacy Officer can be contacted at:

Privacy Officer

Phone:  03 8545 2700

Email: [email protected]

Last Updated: 8th January 2020